Customer Testimonials

Fast efficient service at reasonable. price. Make customer comfort a priority

My partner and I came to this dealership casually looking at a VW Tiguan to test drive. We didn’t have to buy - it was more of a whim. We met with Josh Philips, who we loved immediately. He was down to earth and not pressuring at all - totally understood what we were looking for and was extremely friendly. We left and test drove a few other brands of cars and ultimately returned to Diehl when we knew we wanted the Tiguan. After some reasonable back and forth on trade in price for my existing car, Josh and ...

Always excellent and friendly service at Diehl. Service dept consistently goes above and beyond to accommodate the needs of my car.

I wouldn’t take my VW GTI anywhere else!! 🙂

I’ve been driving VW’s since 1981 and Diehl’s provided exemplary service again. I would highly recommend them. The service technician, Dave, knows new and old VW model years. A+.

I just bought a new VW for my business, Castle Towing. Great experience the whole way through! Corey, Mike and Jeff were all great to work with. They even delivered the vehicle to the sign and graphics shop for my logos to be installed.

I can’t say enough about my experience purchasing my first brand new car!! Jesus was very patient and informative through the whole process. He went above and beyond, getting me the vehicle in the color I wanted!!!

Great place to get a vehicle!!! I never felt pressured and Jesus went above and beyond to get me the car in the color that I wanted!!!

Took my car in for an oil change. Fast and friendly service as always.

Excellent customer service from start to finish!

The concern with my car was fixed and it’s working fine. The staff was courteous and helpful.

I got my car towed here after a mechanical error and the car wouldn’t run. I have a 2012 Passat TDI and have had absolutely no issue with it. Came to find out that the module that the car runs off of was completely shot. they also found other things that were going bad and replaced them after letting me know. For all the work they ended up having to do, it wasnt that expensive. For all VW owners, I would suggest taking your vehicle here!

Went in for state Inspection and they had me in and out in 50 minutes. Great fast service, will return.

I've been servicing my VW Atlas here and the staff is always friendly and they communicate well and frequently while waiting. They use texting which is a nice modern touch. Receive great service even though the vehicle itself was purchased at a different dealer!

As always the folks at Diehl VW provide excellent customer service. Their staff goes above and beyond to ensure your satisfaction!

I had made an appointment with Diehl on Monday to have one of my headlights replaced & they fit me in on Tuesday. Staff wrote me up immediately & only waited a short time. As always staff was polite & friendly.

They were very nice and helpful. They fixed my car quickly and even though I had another big issue they took care of that as well. They are great.

Great service. No pressure. They dont keep calling, texting, or emailing another deal.

Great service and timely - thanks

Kris Smith and Rich Grossman are the best in the business. ⭐️⭐️⭐️⭐️⭐️

Friendly and affordable!

I’ve been going to Diehl of Butler for car service for years now. Always timely, helpful, professional, and friendly! Would highly recommend for routine service or if something is wrong with your car.

Diehl Collision Center and Volkswagen are fast, friendly, and knowledgeable! After my unfortunate run-in with a deer, they helped me find the PERFECT VW to replace the one I was driving. THANK-YOU!

This was the fourth vehicle we bought from Chris L. at Diehl Automotive. He is very professional and courteous during the entire purchasing process. We told him what we were looking for and after a few days he found it. I would highly recommend Chris and the entire Diehl group.

Jesus was very professional and straight forward. He took the time to go over the vehicle with my wife on delivery and was very patient.

Inspection today, fast courteous service.

Sales and service is always a pleasant experience.

One word... EXCELLENT!!

Fast service, friendly, helpful people, reasonable prices, recommend this place

Kris Smith was wonderful! So friendly and helpful home purchasing my VW. 10/10 recommend.

Great service and top notch people

Took my car in on time all 3 times I have visited recently and finished the work in the time estimated. A bit disappointing that the dealer would not replace my tires which have excessive road rumble after only 15,000 miles. They told me I should have been rotating my tires every 5,000 miles so they denied my claim. I haven’t yet been able to find that requirement in my owners manual. Then they charged me $40 today for road testing the car to investigate this. Kind of ruined an otherwise decent experience

Everyone at Diehl Volkswagen of Butler was super nice and helpful and made the buying experience super easy! I asked about the availability of the GTI I was looking at online, salesman Vic was super helpful and was able to answer any questions I had. I let them know when I was planning on coming by the dealership and they had the car pulled out front all ready to test drive when I got there! 10/10 would recommend!

Friendly and helpful. Got parts needed.

I received a letter from Volkswagen about an emissions module recall on my 2018 VW Tiguan. When I initially called to schedule an appointment, I had to leave a voicemail. Braden called me back within 2 hours and set up the appointment for a few days later. When I showed up for the appointment, I was a little early, but they took my car right in. When I checked in with Braden at the service desk, I decided that I wanted an oil change also. He said it would be no problem to do that also and it would take about 1 1/2 hours ...

Great sevice !!!!!!!!!! Nice people!!!!!!!!!!

100% best customer service, price, and vehicle selection new and pre-owner. Deals here can’t be beat!

Very easy purchase. Straight forward deal without any hidden gimmicks like other dealers I spoke to.

Our experience at Diehl Volkswagen was was great. They were very accommodating and their showroom was very clean and roomy. Our Sales rep Patrick to his time and explained everything thoroughly. I would highly recommend Diehl and will be giving them more business in the future.

Awesome dealing with Diehl. They were professional and got my son a great deal on a car. I cannot thank them enough for their assistance. Greg Gallagher is a great salesperson and the gentleman in the finance department was phenomenal. Thanks again!

The staff at Diehl is by far the best I have ever dealt with at any dealership. Upon entering the service garage the service manager greeted me and my 2018 Vw Passat Gt with friendly banter about his Passat and what he liked about mine. I was able to talk to the mechanics working on my vehicle and with that interaction the mechanics were able to pinpoint the problem I was there to get fixed. I live in Wexford and have been to all but one VW dealer in Allegheny County for service. The interaction with those dealerships "mechanics" ...

Highly recommend the friendly service department at Diehl. I was a first-time customer and they went above and beyond to ensure the issue I was having with my car was properly handled in a timely fashion. I trust their knowledge and expertise and will be servicing my vehicle with Diehl from here on out.

Evan Hart was very helpful when we purchased our new car. I would suggest going to see him at Diehl Auto for any of your vehicle needs. Thank you, Evan!

Quick fast and polite service all the way from scheduling to drop off and return. Couldn't be happier.

Great service great selection and great people as always!

I had a fabulous experience with Diehl. Corey and Kris made everything so simple and smooth. They are knowledgeable and helpful, which was especially wonderful for me since I was stressed about car shopping. I am so grateful! 10/10 would recommend. Go see Diehl for a great deal and amazing service!

The gentlemen at Diehl could not have made this process any smoother from start to finish. I was stressing about car shopping, but Corey and Kris went above and beyond to make my experience top notch. No hassle, no stress, simple and quick. They are knowledgeable and incredibly helpful. 10/10 would recommend. I love my new Tiguan!

Excellent experience all around! My wife and I both drive VW’s from Diehl. Sales and Service always treat us great!

I was very impressed with the service at Diehl Volkswagen. The day I brought it in they called me with an estimate which was much less than I thought I was going to be. The car was fixed the next day and in these Covid times I can’t tell you how long I’ve had to wait for service to be performed at multiple businesses. I highly recommend deal for their service. Way to go Dominic!

The salesman was very nice and I got a good deal I feel.

Got me in as soon as time allowed Fixed my car the day they said they would Courtesy and knowledgeable in the service area. I come to Diehl for all my service needs.

This has been the easiest purchase of a vehicle that I have ever had. The salesman, Josh Phillips, and the finance team, Dave Dressing, were both quick and efficient. Thank you.

Excellent purchase experience!

Highly recommend the staff. Extremely friendly and knowledgeable. Our financing application was unusual and they handled it like pros. We'll be back.

Very efficient, perfect social distancing, fast. Very positive experience. I don’t take my VW anywhere else for work, they’re top notch.

Great quick easy service!

Always a great experience at Diehl of Butler

Service completed on schedule. Untested as of this time.

They took care of my vehicle without delay. Angel greeted me with kindness and grace. She has a cheerful attitude and very welcoming. Whe I made the appointment I got in right away. Thank you