Customer Testimonials

I have no words to explain the Excellent of this dealership. The employees are caring and appreciative of their customers

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Staff kept me informed on where my vehicle was throughout the entire process. Great communication

Great job by Diehl fixing my VW Golf TDI in short order and all without charge!!!! Thank you.

Prompt friendly and professional- the only place I take my VW to get services. Thanks Diehl VW!

My partner and I came to this dealership casually looking at a VW Tiguan to test drive. We didn’t have to buy - it was more of a whim. We met with Josh Philips, who we loved immediately. He was down to earth and not pressuring at all - totally understood what we were looking for and was extremely friendly. We left and test drove a few other brands of cars and ultimately returned to Diehl when we knew we wanted the Tiguan. After some reasonable back and forth on trade in price for my existing car, Josh and ... Read More

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Google - Apr 25, 2021

My partner and I came to this dealership casually looking at a VW Tiguan to test drive. We didn’t have to buy - it was more of a whim. We met with Josh Philips, who we loved immediately. He was down to earth and not pressuring at all - totally understood what we were looking for and was extremely friendly. We left and test drove a few other brands of cars and ultimately returned to Diehl when we knew we wanted the Tiguan. After some reasonable back and forth on trade in price for my existing car, Josh and another gentleman, Corey, helped us get down to a number that we were happy with paying for a monthly payment. I seriously cannot express how much fun we had in this experience. We had great conversation with these individuals while also getting exactly what we wanted in a car and trade in value. Couldn’t speak more highly of this group of people. Go to Diehl!

Always excellent and friendly service at Diehl. Service dept consistently goes above and beyond to accommodate the needs of my car.

The VW service manager was very rude to my wife. We had purchased a new key fob and had it programmed for the car. He simply handed the keys over and said that you can pay at the counter. He never verified that the car would start or that the fob worked. Not the experience I was expecting.

I wouldn’t take my VW GTI anywhere else!! 🙂

I’ve been driving VW’s since 1981 and Diehl’s provided exemplary service again. I would highly recommend them. The service technician, Dave, knows new and old VW model years. A+.

Great place to get a vehicle!!! I never felt pressured and Jesus went above and beyond to get me the car in the color that I wanted!!!

Took my car in for an oil change. Fast and friendly service as always.

Sales person was really good. Everything else ended there

*updated* Unfortunately I've had to scale back my review. After a couple attempts to figure out what was wrong with my car to no avail it eventually started to misfire. I managed to use a code reader to find some issues and brought it to another garage, which, during diagnostic they found I should have had new spark plugs and wires 15k miles ago (before I got the vehicle.) Diehl was going to change the spark plugs and wires, and the engine coil.. for around 700 dollars. The other garage charged me only 538, for the exact same service. And we ... Read More

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Google - Mar 12, 2021

*updated* Unfortunately I've had to scale back my review. After a couple attempts to figure out what was wrong with my car to no avail it eventually started to misfire. I managed to use a code reader to find some issues and brought it to another garage, which, during diagnostic they found I should have had new spark plugs and wires 15k miles ago (before I got the vehicle.) Diehl was going to change the spark plugs and wires, and the engine coil.. for around 700 dollars. The other garage charged me only 538, for the exact same service. And we found the issues within one diagnostic test. My problem with Diehl arises that they were going to charge as much as they said, and that having a 20 plus year VW veteran didn't seem to have helped anything. I will say however the staff themselves are pleasant and easy enough to talk to. I am just disappointed I spent money that amounted to.. well, nothing. *** Pleasant employees and didn't try to find something wrong when they performed a diagnostic. Charged me half price when they couldn't find anything, suggested a few routes for my issues on my Jetta and will receive more business from me for the honesty.

The concern with my car was fixed and it’s working fine. The staff was courteous and helpful.

I got my car towed here after a mechanical error and the car wouldn’t run. I have a 2012 Passat TDI and have had absolutely no issue with it. Came to find out that the module that the car runs off of was completely shot. they also found other things that were going bad and replaced them after letting me know. For all the work they ended up having to do, it wasnt that expensive. For all VW owners, I would suggest taking your vehicle here!

Went in for state Inspection and they had me in and out in 50 minutes. Great fast service, will return.

I've been servicing my VW Atlas here and the staff is always friendly and they communicate well and frequently while waiting. They use texting which is a nice modern touch. Receive great service even though the vehicle itself was purchased at a different dealer!

As always the folks at Diehl VW provide excellent customer service. Their staff goes above and beyond to ensure your satisfaction!

I had made an appointment with Diehl on Monday to have one of my headlights replaced & they fit me in on Tuesday. Staff wrote me up immediately & only waited a short time. As always staff was polite & friendly.

Overall the experience was fair. I took the vehicle in for an estimate and they ended up keeping it and doing the repairs without asking me first The work performed is average, none of the body lines are correct on the hatch and the license plate and license plate holder vibrates badly. The way the office is set up across the highway from the actual shop isn’t very smart in my opinion. The office is crowded and noisy and makes the whole operation look unprofessional. The person that did the estimate wasn’t friendly at all didn’t introduce ... Read More

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Google - Jan 11, 2021

Overall the experience was fair. I took the vehicle in for an estimate and they ended up keeping it and doing the repairs without asking me first The work performed is average, none of the body lines are correct on the hatch and the license plate and license plate holder vibrates badly. The way the office is set up across the highway from the actual shop isn’t very smart in my opinion. The office is crowded and noisy and makes the whole operation look unprofessional. The person that did the estimate wasn’t friendly at all didn’t introduce himself and had an attitude. They said the estimate would be done in one day and I didn’t hear anything from them for three days. Overall I am somewhat unhappy with the whole experience and probably would never go there again to have a vehicle repaired.

Kris Smith and Rich Grossman are the best in the business. ⭐️⭐️⭐️⭐️⭐️

Friendly and affordable!

I’ve been going to Diehl of Butler for car service for years now. Always timely, helpful, professional, and friendly! Would highly recommend for routine service or if something is wrong with your car.

Diehl Collision Center and Volkswagen are fast, friendly, and knowledgeable! After my unfortunate run-in with a deer, they helped me find the PERFECT VW to replace the one I was driving. THANK-YOU!

This was the fourth vehicle we bought from Chris L. at Diehl Automotive. He is very professional and courteous during the entire purchasing process. We told him what we were looking for and after a few days he found it. I would highly recommend Chris and the entire Diehl group.

Jesus was very professional and straight forward. He took the time to go over the vehicle with my wife on delivery and was very patient.

Went into parts department to get wiper blades for my Jetta. They wanted $52. I said no thanks, I'll shop around. Parts counter employee said "good luck with that", and as I walked out, kept talking about it. He had an attitude from the start, like I was bothering him by coming in. For reference for anyone needing OEM wiper blades that will fit the wiper blade arm design of the Jetta, ECS tuning will sell you a pair for $36. Thanks for wishing me luck; you wished away business!

I do not usually publicly post. My recent oil change at Diehl Volkswagen of Butler PA cost me $500 dollars. My 2013 VW Beetle has approx 26000 miles. The oil pan was at fault and was acknowledged by Diehl Volkswagen to be defective. Neither Diehl Automotive or Volkswagen have the integrity to back the products on their vehicles. I will not and do not suggest that anybody go to Diehl Automotive for service on their vehicle.

Came to have a spare key made for my beetle. The key was ordered and my appointment was made weeks in advance. They took over an hours to program the key. Everyone moves so slow and they don't make you feel important. I will travel to another VW dealer in the future..

Went to see VW Atlas on Lot after looking on website none were on lot